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  1. FAQs

Online Tutoring FAQs

Before applying for an assignment you must have read the ‘Remote Tuition Safeguarding Guidance’, ‘Tutor Conduct and Behaviour Guidance for Online Tuition’ and ‘Guide to Using Vedamo’ found in Thinqi. These documents will provide you with information on how your sessions will work and the important safeguarding procedures you must follow. Below are a series of FAQs that you should consult if you have not found the information you seek in these documents. Please let us know if you have any questions or need clarification on any of the above.

How much will I be paid and when?

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We pay our tutors a minimum of £21 (£24 or £28.50 for Qualified Teachers, dependent on experience) to plan and deliver an online session. This means that:

  • Each tutor receives a minimum of £315 (£360 or £427.50 for QTs, dependent on experience) for every standard assignment of 15 hours. This applies to all face-to-face and online sessions.

We also offer:

  • A one-off bonus of £20 for tutors when they complete their first tuition session of 2022/2023.
  • A one-off bonus of £100 for all tutors who complete at least 30 hours of tutoring this academic year (equivalent to two completed assignments of 15 sessions each). 

Tutor Trust will be responsible for processing your pay.  

When you become a Tutor Trust tutor you register as self-employed, which must be done on the HMRC website.

Tutors will be paid on the 15th of every month and will be paid a month in arrears e.g. your pay on the 15th of May will reflect the work you carried out in April.

Published: 3rd May, 2020

Updated: 8th September, 2022

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Do I need my DBS certificate with me?

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It is essential that you have your DBS Certificate and photo ID at all online assignments. This may be asked for at the start of an assignment and may also required at any time during the assignment.

As certificates are sent to the address provided by tutors, it is the responsibility of tutors to ensure that they have the DBS certificate with them.

Published: 3rd May, 2020

Updated: 17th May, 2022

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Will we be in contact with someone from the pupil's school?

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When you take on an online tutoring assignment, you will have an online Introductory Meeting with your Coordinator and the school contact. The contact will direct you to the topics they want you to cover with the pupils. You will be required to produce feedback after every session and there will be a member of the Tutor Trust team catching up with you regularly throughout the assignment. The school contact will also be giving feedback so all parties should have regular communication about how the online assignment is going.

For safeguarding purposes, the student’s parents or guardians need to be present at every tutoring session, and because of Vedamo's specifications, all tuition sessions are automatically recorded. This enables the Tutor Trust Quality Team to ‘observe’ recorded online tutoring and they may also ‘attend’ one of your live sessions for monitoring purposes (tutors will be given advanced notice of this)

Published: 3rd May, 2020

Updated: 4th November, 2021

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What happens if a session is cancelled?

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If your online tutoring session is cancelled by a learner, the tutor will be notified at the earliest convenience.  If you are delivering an online session, you will not be paid for a cancelled session. (Please note there is a different policy for face-to-face sessions).

Published: 3rd May, 2020

Updated: 29th October, 2021

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What happens to my pay if a pupil does not show up to my tutoring session?

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If a tutor prepares for a session and the pupil fails to show up, then we will try to rearrange the session. Please wait at least 20 minutes before deciding that the session is not going ahead, as pupils may be delayed by technical difficulties. Contact your School Coordinator once you have decided the session will need to be rearranged. We will pay tutors in full for any session that does not run as a result of the pupil (or pupils) not turning up.

The assignment will be reviewed if this is a persistent problem.

Published: 3rd May, 2020

Updated: 29th October, 2021

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Do I need experience in online tutoring?

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If you have no experience of online tutoring, then this will not discount you from being selected for assignments.  

Published: 3rd May, 2020

Updated: 9th September, 2020

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How do I get assignments and how are they allocated?

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School Coordinators will be emailing out online tutoring assignments to the tutors they are responsible for just as normal. Tutors will therefore usually only be eligible for assignments in their city and subject, as they normally would for an assignment. There may, however, be exceptions to this when necessary.

School Coordinators will distribute assignments to tutors who apply for them using the same criteria they usually would e.g. when did they apply, what is their Advanced Tutor score. Just as School Coordinators will consider a range of factors when judging who to give a face-to-face assignment to, they will decide to give online assignments to tutors in the same way. As always, deciding which tutor gets the assignment when many tutors have applied is down to Coordinator discretion.  

 

Published: 3rd May, 2020

Updated: 9th September, 2020

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I am ill and can’t make a session – what should I do?

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If you are ill you should email the pupil’s parent/carer to let them know. You must include your School Coordinator in this email and any other correspondence you have with a parent/carer. In your introductory meeting, the parent/carer will determine if they have specific demands for what to do in case of illness. Just as with normal assignments, tutors are not paid for sessions missed due to illness.

Published: 3rd May, 2020

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What happens if the parent/carer is not present for the start of the session?

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It is essential that the parent or carer of your pupil is present at the start of the session for safeguarding purposes. If they are not there you will need to rearrange the session and will be paid once the rearranged session has gone ahead.

Published: 3rd May, 2020

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My internet connection is being unstable – what should I do?

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If you cannot carry out a session because of unstable internet, you should text or call the pupil’s parent/carer and try to rearrange the session. You must send a text to or call your Coordinator to notify them of this as soon as possible.

Published: 3rd May, 2020

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